Shipping policy

At Bong Factory our aim is to get your parcel to you promptly and safely. 

Please note all our parcels are sent in discreet packaging with no mention of Bong Factory or the contents.

Shipping time frame

Generally, we can ship same day for orders placed before or around 12pm. We can only ship on weekdays excluding public holidays. We make no guarantee on shipping time frames but generally can get most orders out same day or if that is not possible, next day.

Shipping costs 

The price of shipping is determined by the size of your parcel and can vary quite a bit. Your shipping price will be calculated at checkout. We do not charge for postage and handling of the goods being sent.

Shipping methods 

All parcels that don't contain a lighter are shipped via Australia post parcel post with tracking. Express post can be selected at checkout. Express postage costs can vary and be quite expensive, especially to places like W.A or NT, Tas. See below message regarding Express Post.

Shipping times 

Shipping times can vary greatly depending on your location and the size of your parcel, we tell our customers to allow 2-5 business days for a standard size parcel and up to 10 business days for very large parcels and remote areas.

Shipping times vary according to Australia post and sometimes conditions such as the weather etc.

Tracking 

Tracking numbers are automatically emailed through to your email address within 24 hours, If you haven’t received an email and have checked your junk mail don’t hesitate to email us requesting one.

Signature required and Authority to leave

All our parcels are sent SIGNATURE REQUIRED this is to avoid anything going missing you can of course leave a note in the customer notes requesting for it to be left without a signature but please note you do this at your own risk and Bong Factory and the postal service is not liable if this is to go missing. Australia post will leave a calling card for collection from the post office if you aren’t home.

PO boxes, Parcel lockers and Parcel collect

We ship to Po boxes; parcel lockers and parcel collect agents. We do not ship care of post office.

Shipping returns 

If you fail to collect your parcel and it is returned to us a second postage fee is required, we will email you when this arrives back.