Privacy policy
At Bong Factory, we value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way. By using our services, you agree to the practices described in this Privacy Statement.
1. Information We Collect
Personal Information:
When you create an account, place an order, or contact us, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
Non-Personal Information:
We also collect non-personal information that does not directly identify you but helps us understand how you interact with our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
2. How We Use Your Information
We use your information for various purposes, including:
- Processing and fulfilling orders
- Managing your account
- Communicating with you about your orders, updates, and promotions
- Improving our website and services
- Conducting research and analysis
- Complying with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in processing payments, shipping orders, and providing customer support.
- Legal Requirements: Authorities or legal entities if required by law or to protect our rights and the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Cookies are small data files stored on your device that help us remember your preferences and improve our services. You can adjust your browser settings to manage or disable cookies, but this may affect your ability to use certain features of our website.
6. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Opt-out of receiving promotional emails from us
- Request the deletion of your personal information (subject to legal obligations)
To exercise these rights or for any privacy-related inquiries, please contact us at sales@bongfactory.com.au.
7. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Statement periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Statement or our data practices, please feel free to contact us.